Influência da liderança na satisfação no trabalho e na satisfação comunicativa nas PMEs em ambientes de comunicação mediada por computador
Resumo
Os investimentos organizacionais nas TIC têm feito da comunicação por computador um agente ativo nas organizações que impacta a maneira em que os empregados percebem a influência da liderança na satisfação no trabalho e na satisfação com a comunicação. O objetivo deste estudo é determinar se existe uma relação significativa e positiva entre os estilos de liderança transacional, transformacional e de nível 5 sobre a satisfação no trabalho e a satisfação comunicativa. A amostra incluiu 103 empregados de pequenas e médias empresas (PMEs) colombianas do setor terciário. As regressões lineares evidenciaram uma influência significativa e positiva dos três estilos de liderança na satisfação no trabalho e na satisfação comunicativa. Essas regressões também mostraram um efeito da liderança de nível 5 mais substancial na satisfação da comunicação quando as três variáveis interagem dentro da organização. De maneira similar, a liderança transformacional teve um impacto positivo na satisfação no trabalho. Em conclusão, a liderança tem um impacto positivo nas PMEs em ambientes de comunicação mediada por computador (CMC).
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