A adoção de sistemas de Business Intelligence & Analytics na contabilidade de gestão por entidades da Administração Pública
uma revisão da literatura
Resumo
O presente trabalho examina os artigos publicados entre 2001 e 2020 que versam sobre a utilização de sistemas de Business Intelligence & Analytics (BI&A) pela contabilidade de gestão no setor público. A partir de uma revisão de 54 trabalhos, foi possível dividir as pesquisas em cinco clusters de acordo com o foco da investigação: BI&A e gestão da infraestrutura urbana; papel da informação na gestão da contabilidade governamental; performance nas unidades governamentais; avaliação de sistemas de gestão de desempenho; big data e suas aplicações. O estudo de caso foi a metodologia dominante na amostra, e prevaleceu a utilização dos pressupostos da New Public Management como embasamento teórico dos autores. Entre os principais resultados, concluiu-se que a aplicação dos modernos sistemas de informação impacta positivamente o conhecimento, a tomada de decisão e a performance nas organizações públicas, desde que acompanhada por treinamento, engajamento e aceitação dos dispositivos por parte dos agentes envolvidos. Sugestão de uma agenda futura de pesquisa é apresentada com base nas lacunas identificadas na amostra.
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Referências
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