Aprendizagem organizacional
uma delimitação conceitual para sua medição
Resumo
A aprendizagem organizacional (AO) vem sendo estudada como uma capacidade ou processo que permite melhorar a performance das organizações. Contudo, o campo de estudo da AO é caracterizado por contar com posicionamentos e definições heterogêneos ou não explícitos, a partir dos quais são construídos diversos modelos de medição. O objetivo deste trabalho é propor uma conceituação do fenômeno da AO sob uma perspectiva multidimensional que articule contribuições e elementos das diferentes definições, e indicar suas implicâncias metodológicas para avaliar o fenômeno. Para atingir esse objetivo, é realizada uma revisão sistemática da literatura nas bases de dados da Scopus e do Google Scholar. Os 36 artigos selecionados são analisados em profundidade em um processo iterativo de leitura, codificação e análise comparativa. A partir disso, são extraídos oito elementos centrais, descritos e articulados em uma proposta de definição de AO. Por último, é discutido o posicionamento ontológico e epistemológico que subsidia a conceituação do fenômeno proposta e são apresentadas as implicâncias em termos metodológicos para avaliar a AO. A principal contribuição deste artigo é o desenvolvimento de uma definição multidimensional da AO com um olhar ontológico e epistemológico do fenômeno, com vistas à sua medição. Dessa maneira, pretende-se superar definições reducionistas e reconhecer sua complexidade.
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