Leadership influence on job satisfaction and communication satisfaction in SMEs under computer-mediated- communication environments
Abstract
Organizational investments in ICTs have made computer-mediated communication an active agent in organizations that impact how employees perceive leadership’s influence on job satisfaction and communication satisfaction. This study aims to determine whether there is a significant and positive relationship between transactional, transformational, and level 5 leadership styles on job satisfaction and communication satisfaction. The sample included 103 employees from Colombian small and medium-sized enterprises (SMEs) in the tertiary sector. Linear regressions evidenced a significant and positive influence of the three leadership styles on job satisfaction and communication satisfaction. These regressions also showed a more substantial level 5 leadership effect on communication satisfaction when the three variables interact within the organization. Similarly, transformational leadership positively impacted job satisfaction. In conclusion, leadership has a positive impact on smes under computer-mediated communication (CMC) environments.
Downloads
References
Alonderiene, R., & Majauskaite, M. (2016). Leadership style and job satisfaction in higher education institutions. International Journal of Educational Management, 30(1), 140-164.
https://doi.org/10.1108/IJEM-08-2014-0106
Asghar, S., & Oino, I. (2018). Leadership Styles and Job Satisfaction. Leadership Styles and Job Satisfaction, Market Forces, 13(1), 1-13.
Bass, B. M. (1985). Leadership and performance beyond expectations. New York: The Free Press.
Bass, B. M. (1990). Bass & Stogdill's handbook of leadership (3 ed.). New York: Free Press.
Bass, B. M., & Avolio, B. J. (1990). Developing Transformational Leadership: 1992 and Beyond. Journal of European Industrial Training, 14(5), 21-17. doi:10.1108/03090599010135122
https://doi.org/10.1108/03090599010135122
Bass, B. M., & Avolio, B. J. (1997). Revised manual for the Multifactor Leadership Questionnaire. Palo Alto: Mind Garden.
Bass, B. M., & Riggio, R. (2006). Transformational leadership (2 ed.). Mahwah: Lawrence Erlbaum Associates, Inc.
https://doi.org/10.4324/9781410617095
Burns, J. M. (1978). Leadership. New York: Harper & Row.
Castellacci, F., & Viñas-Bardolet, C. (2019). Internet use and job satisfaction. Computers in Human Behavior, 90, 141-152.
https://doi.org/10.1016/j.chb.2018.09.001
Choi, S., Goh, C., Adam, M., & Tan, O. (2016). Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment. Human Resources for Health, 14(1), 1-14.
https://doi.org/10.1186/s12960-016-0171-2
Collins, J. (2001). Good to Great: Why Some Companies Make the Leap... and Others Don't. New York: HarperCollins Publishers Inc.
Collins, J. (2005). Level 5 leadership. The triumph of humility and fierce resolve. Harvard Business Review, 79(1), 66-76.
Downs, C., & Hazen, M. (1977). A Factor Analytic Study of Communication Satisfaction. The Journal of Business Communication, 14(3), 63-73. doi:10.1177/002194367701400306
https://doi.org/10.1177/002194367701400306
Eurofound and the International Labour Office. (2017). Working anytime, anywhere: The effects on the world of work. Geneva: Publications Office of the European Union, Luxembourg, and the International Labour Office.
Faris, J. H. (1981). Leadership and enlisted attitudes. In J. H. Ruck & L. J. Korb (Eds.) Military leadership (pp. 139-164). Beverly Hills: Sage.
Hackman, M. Z., & Johnson, C. E. (2018). Leadership: A Communication Perspective (7 ed.). Long Grove: Waveland Press, Inc.
Ho, T., Le Dinh, T., & Vu, M. (2016). Transformational and Transactional Leadership Styles and Employees' Job Satisfaction in Vietnamese Local Companies. International Review of Management and Business Research, 25(3), 938-950.
Holladay, S. J., & Coombs, W. T. (1993, May). Communicating Visions: An Exploration of the Role of Delivery in the Creation of Leader Charisma. Management Communication Quarterly, 6(4), 405-427.
https://doi.org/10.1177/0893318993006004003
Hoyt, C. L., & Blascovich, J. (2003). Transformational and Transactional Leadership in Virtual and Physical Environments. Small Group Research, 34(6), 678-715.
https://doi.org/10.1177/1046496403257527
Madlock, P. E. (2012). The Influence of Supervisors' Leadership Style on Telecommuters. Journal of Business Strategies, 29(1), 1-24.
Manyak, T., & Mujtaba, B. (2013). Task and relationship orientations of Ugandans and Americans. International Business and Management, 6(1), 12-20.
Mukhtar, M., Risnita, M., & Prasetyo, M. (2020). The Influence of Transformational Leadership, Interpersonal Communication, and Organizational Conflict on Organizational Effectiveness. International Journal of Educational Review, 2(1), 1-17.
https://doi.org/10.33369/ijer.v2i1.10371
Spector, P. (1985). Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.
https://doi.org/10.1007/BF00929796
Stanko, T., & Sena, J. A. (2019). Exploring the Impact of Social Networking on Communication in Organizations. Journal of Computer Information Systems, 59(4), 334-343.
https://doi.org/10.1080/08874417.2017.1365667
Stich, J.-F., Tarafdar, M., & Cooper, C. L. (2018). Electronic communication in the workplace: boon or bane? Journal of Organizational Effectiveness: People and Performance, 5(1), 98-106.
https://doi.org/10.1108/JOEPP-05-2017-0046
Stich, J.-F., Tarafdar, M., Cooper, C. L., Stacey, & Patrick. (2017). Workplace stress from actual and desired computer-mediated a multi-method study. New Technology, Work and Employment, 32(1), 84-100.
https://doi.org/10.1111/ntwe.12079
Tannenbaum, R., Weschler, I. R., & Massarik, F. (1961). Leadership and organization. New York: McGraw-Hill.
Terek, E., Glušac, D., Nikolic, M., Tasic, I., & Gligorovic, B. (2015, February). The Impact of Leadership on the Communication Satisfaction of Primary School Teachers in Serbia. Educational Sciences: Theory and Practice, 15(1), 73-84.
Yukl, G. (2013). Leadership in organizations (8 ed.). Upper Saddle River, New Jersey: Prentice-Hall.
