The adoption of Business Intelligence & Analytics systems in management accounting by Public Administration entities
a literature review
Abstract
This work is a review of articles published between 2001 and 2020 dealing with the use of Business Intelligence & Analytics (BI&A) systems by management accounting in the public sector. Based on a review of 54 studies, it was possible to group the research into five clusters according to the research focus: BI&A and urban infrastructure management; role of information in the management of government accounting; performance in government units; evaluation of performance management systems; big data and its applications. Case study was the dominant methodology in the sample and the assumptions in the New Public Management were prevalently used as the authors' theoretical basis. Among the main results, it is concluded that the application of modern information systems positively impacts knowledge, decision-making and performance in public organizations, provided that it is accompanied by training, commitment and acceptance of the devices by the agents involved. A future research agenda is suggested based on the gaps identified in the sample.
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